Privacy Policy
This notice describes how personal and health information may be used and disclosed, and how you can get access to this information. Please review it carefully.
Protection of Client Information
Amber Kitavi Counseling is committed to protecting the privacy and confidentiality of all clients. Client information is handled in accordance with applicable Texas laws and professional ethical standards, including HIPAA where applicable.
Reasonable administrative, technical, and physical safeguards are used to protect personal information from unauthorized access, use, or disclosure.
Electronic Communication
While efforts are made to protect electronic communications, no method of transmission over the internet or electronic storage is 100% secure. Clients are encouraged to limit sensitive information sent via email or online contact forms.
Use of Information
- To respond to inquiries and provide counseling services
- For scheduling, billing, and administrative purposes
- To comply with legal and ethical obligations
Limits of Confidentiality
Confidentiality may be broken as required by Texas law, including situations involving risk of harm to self or others, abuse or neglect of a child, elderly, or disabled person, or court orders.
Filing a Complaint
If you believe your privacy rights have been violated, you may file a complaint with:
Texas Behavioral Health Executive Council
333 Guadalupe Street, Suite 3-900
Austin, Texas 78701
Phone: (512) 305-7700
Website: https://www.bhec.texas.gov
Filing a complaint will not affect your ability to receive services.